Silverflow processes nearly a billion transactions annually. Our clients rely on our systems, data and reports for critical operations like payment processing, merchant payouts, and compliance & risk management. As our POS Operations Analyst, you play a vital part in ensuring our physical and smart terminal payment environments are reliable, compliant, and seamlessly integrated.
You will be our subject matter expert for point-of-sale integrations, owning L3 terminal certifications, smart POS device testing and post-launch troubleshooting. You will collaborate closely with Product, Data and Engineering teams to turn operational hiccups into automated, permanent solutions. As we scale the platform at an accelerating pace, you will focus on safeguarding transaction approval rates, refining terminal payment flows and continuously improving Silverflow’s PPOS operational efficiency.
To achieve this, your daily focus will involve the following core responsibilities:
L3 Terminal Certification: Drive scheme and acquirer Level 3 test script execution (e.g. M-TIP) through to formal sign-off.
Mobile & Terminal QA: Test end-to-end payment flows on smart POS devices, verifying payment softwares, integrations, receipt formatting, tipping logic, etc.
Production Testing: Develop and execute rigorous test plans and systems to ensure accuracy and integrity of our transaction processing.
Lifecycle Operations: Diagnosis post-launch payment app failures, host connections issues, and decline responses to safeguard transaction approval rates.
Process Optimization: Don't fix the same problem twice. Proactively analyze current operational workflows, design innovative solutions, and implement automated systems.
Structured Documentation: Collaborate across cross-functional teams to write, update, and maintain crisp internal and external documentation to help our platform scale.
